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Hurricane Helene Resources, Support, and Information
We are committed to ensuring our employees, members, providers and the communities we serve have access to the resources and support needed following the impact of Hurricane Helene. Please visit the North Carolina Department of Public Safety site for more information or click here.
Don't lose benefits
You can update your information online with ePASS. ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view your case details, renew your Medicaid and update your information without having to visit your local DSS. If you have an account, log in and update your information as soon as possible. Learn how to create an account here: What is ePASS?
More information can be found here: medicaid.ncdhhs.gov/renew. If you want to learn more about Medicaid recertification (renewal), check out our Recertification Fact Sheet.
We are here for you, North Carolina
We’re here to help make things a little easier. That’s why our Medicaid health plan includes so many extras for your health and everyday life.
Helping people is at the heart of all we do
Get the Medicaid plan that gives you more. All North Carolinians deserves affordable health care, including you. That includes adults, people with disabilities, pregnant women and children. UnitedHealthcare has services and extras that can make a real difference in your life.
Plus, we offer one of the largest provider networks in North Carolina. Which gives you many options to choose the doctors and specialists that fit your health care needs.
Medicaid
UnitedHealthcare Community Plan Medicaid
UnitedHealthcare Community Plan of North Carolina provides Medicaid coverage to children, pregnant women, families and adults. You can choose your own doctor, and get many extras that other plans don’t offer.
Dual Special Needs plans
Individual & Family ACA plans
UnitedHealthcare offers Individual & Family ACA plans in North Carolina. They’re designed to give you the coverage you need without breaking the bank.
Choose from plans in the Bronze, Silver and Gold metal levels. They each come with a variety of benefits, including reliable support from our customer service experts.
We’re here to help you feel healthier and happier
At UnitedHealthcare Community Plan of North Carolina, we believe
Medicaid benefits includes more than just medical services. Our
Medicaid benefits include support for your whole self — body, mind and
spirit. Because feeling well comes from feeling whole.
View the videos below to learn more about UnitedHealthcare
Medicaid.
Ernestine Surgeon:
I've already had wonderful experiences when I called and needed new meter. I'm a diabetic. Soon as I called, everything I said, she was like, “Don't worry, we got a company. They take care of us very well.” Got my meter in a couple of days and they were able to get my doctor to okay the amount of strips that I needed. So it’s the little things that actually make your day better and makes your life more complete.
Cammeader Hammie:
I know myself, they keep me updated with extra benefits that we can do when we go to the doctor's office. They call. I have gotten some calls to check on me to see how I was doing. They gave me information where I can call them back if I need any help or problems I might have or support I might need. Just a phone call makes you say, okay they really, really care about me. They called me to check up on me and I usually don't get that from a health service person. So that is good.
If you've got Medicaid make sure medicaids got you too, by keeping your contact information up to date every year Medicaid has to confirm your eligibility. That means we need to be able to reach you with information or questions. You'll get a letter letting you know what we need or that your coverage has been automatically renewed.
If we don't have what we need, we'll contact you to provide any missing information reply right away. So you can keep your Medicaid coverage. If you're no longer eligible for Medicaid, we'll send you a letter about other health coverage options and financial help that can lower your cost.
Four out of five consumers can find coverage for less than $10 a month. And all plans cover things like prescription drugs doctor visits hospital stays Mental Health Services and more. Don't wait whether you still qualify for Medicaid or not. Make sure you have a plan to stay covered.
Keep your health keep your coverage.
What makes us different is our people. The commitment that our people have to meeting the needs of the individuals that we serve. That's what I love about United HealthCare. That's what I love about our team in North Carolina is our commitment to people, our commitment to working with stakeholders to really make the health care system better for everyone.
Every individual has different needs. Every individual has different challenges.
Was very proud and excited to be a part of United Healthcare. I've already had wonderful experiences when I called and needed a new meter. I'm a diabetic. Soon as I called everything I said she was like, “Don't worry, we got a company. They take care of us very well.” Got my meter in a couple of days and they were able to get my doctor to okay the amount of strips that I needed.
So it’s the little things that actually make your day better and makes your life more complete.
They call. I have gotten some calls to check on me to see how I was doing. They gave me information where I can call them back if I need any help or problems I might have or support I might need. Just a phone call makes you say, okay they really, really care about me. They called me to check up on me and I usually don't get that from a health service person.
So that is good.
20% of a person's health is based on health care services that they receive from their physician, from their hospital. The other 80% is based on what’s referred to as social determinants of health. Those are their non-medical or non health issues, things like transportation, having a job, access to good healthy foods. United Healthcare is committed to ensuring that we address and close those social determinants of health issues.
Some of the things that we have been doing and that we continue to do, one around food insecurity.
Well, the support from United Healthcare is really tremendous because it will be transformational from the standpoint of enabling us to bring food where it's needed most. Fresh fruits and vegetables are difficult to access for many families because of cost and even transportation. And having a mobile pantry that can bring food where it's needed most, as well as basically eliminating both the transportation issue as well as the cost issue, is really a game changer for families.
They really stand on the grounds with us being boots on the ground to help meet those growing needs in the community. And with the economy right now coming out of the pandemic, our needs have grown even more. And because of United Healthcare, we could continue to stand on the front lines against hunger and meet immediate emergency needs of our community.
You know, as we think about our mission of helping people live healthier lives and making the health care system work better for everyone, the reality is no one can do it alone. Our commitment is continued collaboration and work with our physicians, with our hospitals, with our faith based organizations, our community based organizations, many, many and all entities that impact health in any way.
It takes all of us working together to make it happen. And so I'm really excited about the progress we've made. But more to come.
UnitedHealthcare Community Plan Medicaid
Your extra benefits may include
Member information
Member handbooks
Member
handbook - English
Member
handbook - Español
Member services:
1-800-349-1855 / TTY 711
Sign in and you'll get tools that help you use your plan. You can view your Member ID card and get help with using your benefits. It just takes a few minutes to register. Then you can log in anytime.
How to enroll
- Online - www.ncmedicaidplans.gov
- Phone - 1-833-870-5500 (TTY 1-833-870-5588), 7 a.m. to 5 p.m., Monday through Saturday
- Mail - Fill out the enrollment form you receive in the mail.
- Mobile app - Download the free mobile app - NC Medicaid Managed Care
- Need help - If you want help choosing a plan, an independent team of enrollment specialists can give you more information about the health plans available to you. Call an enrollment specialist at 1-833-870-5500 (TTY 1-833-870-5588) or visit www.ncmedicaidplans.gov.
Featured programs and benefits
New On-Demand Self Care for $0
You can get the Self Care app from AbleTo at no cost. Self Care offers you:
- Meditation tools to help you relax
- Mood and habit tracking so you can find patterns and see how your behaviors affect your mood
- Guides around topics that matter most to you
- Optional weekly check-ins to unlock personalized content
To get started, visit ableto.com/begin
Connect to care — from your local pharmacy
We’re teaming up with local pharmacies to offer our members a virtual care option with UHC Doctor Chat. Skip the waiting room and visit with a health care provider online. Providers are available anytime the pharmacy is open and can answer questions, big or small.
At the pharmacy, you’ll have access to your online visit on a pharmacy computer or tablet located in a private space. The pharmacy staff will help you log in to your online visit, too.
Use UHC Doctor Chat for:
- Sick kids
- Coughs, fevers, sore throat
- Earaches, stomach pain, diarrhea
- Rashes, allergic reactions, animal/insect bites
- Back/abdominal pain
- Sports injuries, burns, heat-related illness
- Urinary tract infections
- General health questions
Depending on symptoms during the video chat, the provider might suggest getting a rapid test. Here’s some good news — you can get the test right there at the pharmacy.
Get started today
Virtual care – Doctor Chat
- 24/7 access to live virtual visits with a doctor
- Get the answers, treatment and follow-up care you need - at no cost to you
- To download the app, search for “UHC Doctor Chat” on the App Store® or Google Play®, or visit www.uhcdoctorchat.com
- Receive up to six virtual breastfeeding visits. For more information or to book an appointment, text UHCNC4MILK to 1-888-458-1364, visit www.simplifed.com/united-nc, or call 1-844-799-0538.
- Participate in virtual pregnancy support groups. Visit momandbaby.wellhop.com to learn more.
One Pass Fitness Center
One Pass is a new fitness program
One Pass™ is a complete fitness solution for your personal health goals and needs. One Pass is available at no cost to you. It’s a new benefit for members ages 18 and over. And it’s only from UnitedHealthcare®.
Fitness to fit your life
Want to go to the gym? One Pass gives you a free membership to many fitness locations near you. Prefer to work out at home? You can access livestream classes or pre-recorded videos in private. Just starting out? The workout builder will walk you through each exercise and help you create a customized workout program just for you.
There’s no end to all the ways One Pass can help you stay fit and
live your healthiest life.
One Pass gives you
- Unlimited access to 300+ select fitness locations* in North Carolina, including: Anytime Fitness, Gold's Gym, O2 Fitness, LA Fitness, Planet Fitness, Snap Fitness, Corelife Fitness, YMCA and many more!
- Access to a digital library of more than 20,000 on-demand and livestream classes
- A workout builder to customize your exercises
Depression and anxiety
Depression is a real illness. It can be treated.
You can feel like yourself again. Depression is an illness like diabetes or heart disease. The first step is to accept that you need help. The second step is to talk to your doctor or provider.
Note: If you or someone you know is in suicidal crisis or emotional distress, get emergency help right away.
Call 911 or Call the National Suicide Prevention Lifeline for 24/7, free and confidential support. Call 1-800-273-8255 and 1-800-799-4889 (TTY)
Well and sick care
Get the care you need to stay healthy — or to get better if you are injured or sick. Member benefits include:
- Care Coordinator. Someone to coordinate the services and care you need for your health.
- Choice of Doctor. Find a doctor you trust in our network.
- Hospitalization. You pay nothing for care in a hospital.
Mother and baby
Nothing is more important than the health and well-being of a mother and her baby. That’s why member benefits include:
- Prenatal Visits. Care for you before your baby is born.
- Get baby products of your choice.
- Electric breast pump
- Breastfeeding Support. Receive up
to six virtual breastfeeding visits. For more information or to
book an appointment, text UHCNC4MILK to 1-888-458-1364, visit www.simplifed.com/united-nc, or call 1-844-799-0538.
- Breastfeeding Support. Receive up
to six virtual breastfeeding visits. For more information or to
book an appointment, text UHCNC4MILK to 1-888-458-1364, visit www.simplifed.com/united-nc, or call 1-844-799-0538.
- Community-Based Doula Programs (up to $1,200 value)
Care for conditions
If you have asthma, diabetes or another long-term condition, you can depend on us. Our plan makes sure you get the care and services you need. Benefits include:
- Asthma and Allergies Care. Exams, testing and supplies are covered.
- Care Management. If you qualify, get personal help managing health conditions.
- Diabetic Support. Medicine, needles, wipes and other supplies for managing diabetes.
- Kidney Disease Care. Dialysis, medicine and treatments are covered.
- Behavioral Health Disorders. Counseling and other treatments are covered.
- Obesity Care. We cover screenings and counseling for obesity
-
Special Needs Unit. Services for members with special health
care needs.
Vision and hearing care
Make sure your sight and hearing are at their best. Benefits include:
- Hearing. Tests, checkups and hearing aids, if needed, are provided.
-
Vision. Covers eye exams and glasses if needed.
Transportation
Emergency: If you need emergency transportation (an ambulance), call
911.
Non-emergency: UnitedHealthcare Community Plan of North Carolina can arrange and pay for your transportation to help you get to and from your appointments for Medicaid-covered care. This service is free to you. If you need an attendant to go with you to your doctors appointment, or if your child (18 years old or younger) is a member of the plan, transportation is also covered for the attendant, parent or guardian. Non-emergency transportation includes personal vehicles, taxis, vans, mini-buses, mountain area transports and public transportation.
How to get non-emergency transportation. Call 1-800-349-1855, TTY 711 up to 2 days before your appointment to arrange transportation to and from your appointment.
Other extras for members
Sometimes you might need a little extra help using your health plan. For those times, you can rely on:
- BabyScripts. Earn rewards for keeping you and your baby healthy.
- Language Help. Connect to a translator through Member Services.
- Member Advocate. Someone to get you information, services and care.
- Nurse Hotline. Speak with a registered nurse 24/7.
- Quitting Tobacco. Coaches and supplies to help you quit using tobacco.
- Social Services. We’ll help you find community services.
- Transportation. We pay for rides to and from medical visits or qualified trips to the Pharmacy.
- Weight Control. Support and treatment to reach a healthy weight.
Member engagement - your voice matters
Member Advisory Committee
UnitedHealthcare is honored that you chose us for your medical needs and we value your opinions about your experience. We believe your voice matters and we want to learn from you about how we can make our services better for you. Every 3 months, we have listening sessions during our virtual Member Advisory Committee (MAC) Meetings, and we would be honored if you wanted to join us. To do so, please contact Member Services at 1-800-349-1855 / TTY 711
These listening sessions help us understand how we’re doing, and what we could do better. It gives us a chance to hear what you think about topics like:
- Benefits and programs
- Concerns from members and community partners
- The best way to provide services
- Our network of doctors, hospitals and other providers
- How we can better support people in our communities
*UnitedHealthcare Member Advisory Committee members can receive up to $75 per quarter for attending meetings.
Learn about plan types
Medicaid plans
Medicaid is health insurance for people with low incomes. You might be able to get Medicaid if you're pregnant, have children or live with a disability. In some cases, other adults also may qualify. Costs to you are low and based on your ability to pay. It's important to know that Medicaid rules and coverage differ from state to state.
Dual Special Needs (D-SNP plans)
Medicaid is health insurance for people with low incomes. You might be able to get Medicaid if you're pregnant, have children or live with a disability. In some cases, other adults also may qualify. Costs to you are low and based on your ability to pay. It's important to know that Medicaid rules and coverage differ from state to state.
Individual and Family plans
Individual and Family Plans, also known as the Health Insurance Marketplace (R) plans, help individuals, families, and small businesses shop for and enroll in affordable healthcare coverage. Whether you qualify for these programs depends on your expected income, household members, and other information.