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Welcome to UnitedHealthcare Community Plan of Kentucky

In addition to our regular Member Services hours of 7:00 am to 7:00 pm EST, Monday – Friday, our Member Services Team will be available on January 1st, 4th, and 5th, 2025, from 7:00 am to 7:00 pm EST to assist you with your transition to UHC. We're committed to providing you with the support you need during this period. Please reach out to us at 1-866-293-1796 during these times if you have any questions or require assistance. 

DMS transition page: Kentucky Medicaid Anthem MCO Transition - Cabinet for Health and Family Services

2025 MCO Value Added Benefits Side by Side (English)

2025 MCO Value Added Benefits Side by Side (Spanish)

2025 Guide to Choosing a Managed Care Plan (English)

Welcome letter

Member transition FAQs

Member handbooks and addendums

Kentucky Medicaid

No-cost or low-cost health coverage from UnitedHealthcare Community Plan.

All Kentuckians deserve affordable health care, including you. We offer many plans to help Kentuckians get healthy — and stay healthy. We cover adults, people with disabilities, pregnant women and children with our Kentucky Medicaid plan. We offer a Dual Special Needs Plan for those who qualify for both Kentucky Medicaid and Medicare.

65_HEDIS_Compliance_Audit_2020_Medicaid

See why Kentucky chooses UnitedHealthcare

We offer members more ways to use your benefits and get the most out of your plan.

Personalized care checklist

Get recommendations for care and services to meet your individual health needs

Live Chat

Skip the call and chat with a live agent online

UnitedHealthcare Healthy First Steps®

Get extra support and rewards to keep you and your baby healthy during pregnancy and beyond

UnitedHealthcare® app

Our mobile app is for people on the go and includes features from myUHC, our member website. Get the app now

Find plans

UnitedHealthcare Community Plan of Kentucky

Our plan offers a range of physical and behavioral health benefits. View the benefits below to see all that it offers. It's for people who meet income requirements and are eligible for Kentucky Medicaid. We serve pregnant women, children and young adults to age 21, families and adults.

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Dual Special Needs plans

Dual Special Needs plans (also called Dual Health plans or D-SNPs for short) are for people who have both Medicaid and Medicare. Dual plans cover most doctor visits, hospital stays and prescription drugs. They offer many extra benefits beyond those you get with either Original Medicare or Medicaid.
View all Dual Special Needs plans

Eligibility and enrollment

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Eligibility:

Kentucky’s managed care Medicaid program provides comprehensive medical benefits to adults, families, people with disabilities, children and pregnant women who meet income requirements.

Anyone between ages 19 to 64 who meets income standards, is eligible. There are no pre-existing condition restrictions.

Enrollment:

Join us! Get started today. Enrollment is open year-round.

Applying for Medicaid is easy and can be done in-person, by phone, or online.

To learn more about eligibility and enrolling in Medicaid, visit the Steps to Enroll page.

Steps to Enroll

Renewals

Don't lose benefits

Your health plan renewal date may be coming soon. If you haven’t already, you may need to recertify to keep getting UnitedHealthcare coverage.

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Benefits and Features

We want to help you live healthier lives and to have the best possible member experience. Learn more

New On-Demand Self Care for $0

You can get the Self Care app from AbleTo at no cost and 24/7 mental health support. We offer you meditation tools to help you relax and guides on topics that matter most to you.

Find help in your community

You can search for help with food, housing, transportation and more at reduced or no cost to you.

Behavioral health services

  • Behavioral health (also known as mental health) is as important as physical health. That’s why we have coverage for both.
  • Required care is covered 100% with no copay, including testing and diagnosis, behavioral therapy and medication.

Download the Medicaid newsletter

Learn about our Kentucky Medicaid plan, programs from the Kentucky Cabinet for Health and Family Services (CHFS), and other important health topics. Read it anytime and check back quarterly for new editions. 


Disclaimer information
(scroll within this box to view)

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Premium disclaimer

Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

Benefit disclaimer

Benefits, features, and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply.

Nurse Hotline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® (Medicare-Medicaid plan)

UnitedHealthcare Connected® (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the member handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® member handbook. 

UnitedHealthcare Senior Care Options (HMO SNP) plan

UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system. The 5-Star rating applies to plan year 2024.

Important provider information

The choice is yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non-contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 1-888-638-6613 / TTY 711, or use your preferred relay service.

Declaration of disaster or emergency

If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.