What if I have a behavioral health crisis?

You are always covered for a behavioral health emergency. An emergency means a behavioral health condition that comes on suddenly, is life threatening, is painful, or other severe symptoms that cannot wait to be treated. You may have a mental health, drug, or alcohol use emergency.

Emergency services are covered anywhere in the United States. If you think you have a life threatening emergency, call 911 or go to the nearest hospital location where emergency providers can help you.

As soon as possible, call us to arrange for follow-up behavioral health care after an emergency.
A mental health crisis is a moment when someone's behavior can put themselves or others in danger, especially if they do not get help, such as:

• Threatens to or talks about hurting or killing themselves
• Feels hopeless
• Feels rage or uncontrolled anger
• Feels trapped, like there is no way out
• Engages in reckless behaviors
• Feels anxious, agitated, or unable to sleep
• Increases alcohol or drug use
• Withdraws from friends and family
• Encounters dramatic mood changes
• Sees no reason for living

Crisis Services:
If you think you have an emergency, no matter where you are, call 911 or go to the nearest hospital location where emergency providers can help you. As soon as possible, call your doctor or behavioral health provider to arrange for follow-up care after the emergency is over.

If you are experiencing a mental health crisis, your ID card has a phone number to access crisis services in your area. Our list of crisis services phone numbers are available in English and Español

Here are additional Behavioral Health Services and Crisis Intervention Contacts:

For a State Crisis Lines directory, visit: https://www.hca.wa.gov/health-care-services-supports/behavioral-health-recovery/mental-health-crisis-lines

Washington Recovery Help Line: 1-866-789-1511
Online: http://www.waRecoveryHelpLine.org

Teen Link: 1-866-833-6546
Online: http://www.866teenlink.org

Suicide Prevention: 1-800-273-8255
TTY Users: 1-800-799-4TTY (4889)
Online: http://www.suicidepreventionlifeline.org

Additional health resources can be found here. Find the balance, support and care you need to live the healthiest life possible.

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Do you or a family member have a serious health problem? If your health needs qualify then our care managers are in your corner. They will:

• Explain medical terms in plain language.
• Coordinate your doctor appointments.
• Provide your care team with your medical records.
• Interpreter Services are available. If needed, you can have an interpreter present at yours or your child's behavioral health visits.

Your care manager will stay with you throughout the medical journey. He or she will:

• Think beyond your medical needs.
• Make sure you have support at home.

View Advance Directives in English | Español.

Get extra benefits and support. You can rely on:

• Language Help. Connect to a translator through Member Services.
• Interpreters. Have an interpreter with you at your child’s behavioral visits.
• Quitting Tobacco. Coaches and supplies to help you quit using tobacco.
• Member Services. Your benefit questions are answered 24/7.
• WISe. Wraparound with Intensive Services (WISe)

For information on additional benefits and services you may have please contact the Health Care Authority at 1-800-562-3022, TTY 711.

Your Behavioral Health Provider

You can get a wide range of treatments and services for mental health and substance use disorder. You do not need a referral from your Primary Care Provider (PCP) to see a network behavioral health provider or to access substance use disorder treatment services.

Use the Doctor Lookup tool to find behavioral health providers near you.

Your Primary Care Provider (PCP)
This is the person you should see for most of your care. These services are not covered by this plan. You receive access to these services some other way. Talk to your PCP about any behavioral health concerns you may have. Your PCP can help you decide the right options for you.

Your behavioral health provider and you need to understand each other. Not speaking English well makes this difficult. We can arrange for an interpreter to be at your appointments.

We also have people in member services who speak more than one language. Chances are, we have someone who speaks your language or they can connect you with our interpreter service which covers more than 170 languages.

You can receive information in your preferred language. Just ask. We also have people at our customer service centers who speak more than one language. Chances are, we have someone who speaks your language or they can connect you with our interpreter service which covers more than 170 languages.

We can also help you find:

• Mental health providers.
• Substance use disorder treatment services.

Problems such as depression and anxiety can also be challenging for children and teens.

There are no costs for covered services. We have therapists and doctors for youth and teens that can address their specific behavioral health or substance use disorder. Help get them extra support to live a heathier life.

Look for behavioral health providers or call 1-877-542-8997, TTY 711

Additional Resources

Teens can connect with teens during specific hours: 866-833-6546, teenlink@crisisclinic.org, www.866teenlink.org

Get the quality health care you deserve at no cost for covered services. You get:

• Care from highly skilled and compassionate behavioral health providers.
• Treatments at respected facilities.

When you have questions about your health care, you can call a nurse 24 hours a day, 7 days a week: 1-877-543-3409 (TTY 711).

Our nurses will:

• Listen to symptoms.
• Help with self-care.
• Advise you about getting the type of care you need.
• Help you know when to go to the emergency room or urgent care clinic.

You know the bad health effects of smoking. You know you need to quit. We support you while you quit with coaches and supplies. The only thing you won't get from us is a lecture. Call 1-866-QUIT-4-LIFE (1-866-784-8454) Or visit www.quitnow.net

Get a ride – at no cost to you - to and from health care locations. That includes trips to:

• Doctor or behavioral health provider visits.

Apple Health pays for transportation services to and from needed non-emergency health care appointments. If you have a current ProviderOne services card, you may be eligible for transportation. Call the transportation provider (broker) in your area to learn about services and limitations. Your regional broker will arrange the most appropriate, least costly transportation for you. See the list of brokers