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UnitedHealthcare Community Plan of Virginia - Cardinal Care

Medicaid

Keeping our families healthy is a top priority for UnitedHealthcare. UnitedHealthcare works with the State of Virginia to provide high-quality health care coverage. Our Cardinal Care Medicaid plan covers eligible families, pregnant women, infants, children and adults. The plan also offers extra support and care to adults and children with a disability, long-term illness or special health care needs.

UnitedHealthcare Community Plan of Virginia offers a range of benefits along with extras that other plans don’t cover. 

 

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Benefits & features

Preventive and routine care

Get the care you need to stay healthy — or to get better if you are injured or sick. Member benefits include: 

  • Choice of Doctor.  Find a doctor you trust in our network. 
  • Hospitalization.  You pay nothing for care in a hospital. 
  • Lab and X-rays.  Lab tests, x-rays and diagnostic imaging are covered. 
  • Medicines.  Fill prescriptions at local pharmacies. 
  • No Copays.  There are no copays for covered drugs. 
  • NurseLine.  Speak with a registered nurse 24/7. 
  • Pregnancy Care.  Extra care and support for both you and your baby. 
  • Shots and Vaccines.  Routine shots to help protect against illness. 
  • Therapies.  Physical or other therapy to help you be your best. 
  • Transportation.  We pay for rides to and from medical visits and the pharmacy. 
  • Virtual Care/UHC Doctor Chat. Chat with a doctor 24/7.  
  • Vision Care.  Covers eye exams and glasses every two years. Members under 20 may qualify for glasses every year. 
  • Well Visits.  Annual physical exams, checkups, shots and lab tests. 
  • Unlimited Doctor Visits.  See your doctor as often as needed. 
  • Urgent Care.  Convenient care for a sudden illness or injury. 

It’s not always easy to visit a doctor in person. Virtual visits (or telehealth) let you talk to a doctor 24/7 using your computer, tablet or smartphone. Telehealth is a good option to treat common conditions that have standard treatments. Here are some examples:

  • Cold, flu, and fever
  • Cough, aches, and sore throat
  • Allergies, skin rash, and irritation
  • Urinary tract/bladder infection
  • Ear infections
  • Sinus infections
  • Migraine/headache
  • And more

To download the app, search for “UHC Doctor Chat” on the App Store® or Google Play®, or visit www.uhcdoctorchat.com.

Mental health is as important as physical health. That's why we have coverage for both.  This includes:  

  • Comprehensive evaluation and assessment services 
  • Mental health, addiction, and recovery treatment 
  • Medication management 
  • Person-centered care planning and coordination 
  • You or a loved one may experience a mental health crisis and need extra support.  Benefits include: 
    • Short-term crisis response programs 
    • Referral and linkage to other community-based services 
    • Mental health case management 
  • Your child may also benefit from specialized care.  Services for qualifying members include:  
    • Home-based or community-based assessment and treatment 
    • Treatment foster care case management 
    • Therapeutic day treatment 
    • Residential treatment and therapeutic group homes 

An ounce of prevention can be worth a pound of cure. It can also be worth great rewards.

Earn great gifts for you or your child by doing things like:

  • Completing well-child exams
  • Getting lab tests
  • Recording the family's health activities

Sometimes you might need a little extra help using your health plan. For those times, you can rely on:

  • Transportation. We pay for rides to and from medical visits or the pharmacy.
  • NurseLine℠ Call our nurses for advice 24/7.
  • Interpreters. An interpreter can go with you to medical visits.
  • Language Help. Translated medical materials are available at no cost.
  • Member Services. Your benefit questions are answered 24/7.

Below are a few additional benefits and services. Our full list can be found here.  English | Español

  • One Pass Fitness - Unlimited access for members age 18 and up to 300+ gyms and Premium YMCAs in Virginia over 20,000 digital on-demand and livestream classes
  • Sticks for Kicks Plus! - Vaccine incentives up to $50 at Footlocker or Walmart for members up to age 18
  • Pregnancy Support - Up to $100 in gift card rewards, connections to helpful information and community services, and extra support during and after pregnancy
  • Home meals delivered - 14 free meals conveniently delivered to a member's home after a hospital stay
  • Mental health support (AbleTo) - The #1 app for stress, anxiety and depression, with over 3.5 million users.
  • WW (Weight Watchers) vouchers - Attend 13 Weight Watchers meetings per year for qualified members ages 18 and up - at no cost
  • Housing transition assistance - $40 gift cards to reimburse housing application fees 
  • Routine vision - 1 routine eye exam every year for ages 20 and under; 1 routine eye exam every 2 years for ages 21+
  • Menstrual supplies - Eligible members ages 11–49 can receive free period- absorbing underwear
  • Rides to non-medical sites - Get round-trip rides to places of worship, grocery stores, public libraries, gym/fitness centers and other approved locations (12 round-trip rides per year)
  • GED support - GED support Study plans, online testing and free 24/7 tutoring for members who want to get a diploma
  • Boys & Girls Club - Registration/membership at no cost for members up to age 18; excludes summer camp
  • Smartphone - Free smartphone with unlimited minutes and texts, plus 10 GB of free mobile hotspot data
  • Asthma Support - Free hypoallergenic mattress cover and pillowcase for members with asthma

AbleTo

Interactive phone application to help manage stress, anxiety, and depression. For enrollment information please visit the AbleTo website.

Boys and Girls Club

Free registration fee at a participating Boys and Girls Club of America.

  • For all school-aged members between the ages of 5 and 18
  • Present your United ID card at the time of registration

Call Member Services for participating clubs.

Care manager

Care management, as needed

  • If you have significant health care needs, you will receive care management. Care management helps to improve the coordination between your different providers and the services you receive.
  • A care manager is someone from UnitedHealthcare Community Plan with special health care expertise who works closely with you, your providers, family members, and other people in your life to understand and support your needs and goals.

Chiropractic services

We cover chiropractic services for Medicaid members under age 21 when medically necessary. Members over age 21 can get up to six visits a year with an in-network chiropractor.

Choice of doctor

Each member can choose a primary care provider (PCP). Use the Doctor Lookup tool to see if your doctor is in our network.

Your PCP is your main doctor for:

  • Preventive care.
  • Treatment if you are sick or injured.
  • Referrals to specialists for certain conditions.

For members who don’t have a doctor or whose doctor is not in our network, we can help find a new one close by.
 

Dental care

Dental care is managed by DMAS. The Dental Benefits Administrator, DentaQuest, provides dental services for adults and children. For more information, call Member Services at 1-844-368-7151, and say "Dental" when prompted or visit  dmas.virginia.gov/dental

Diabetes care

If you have diabetes, we'll help make life a little easier for you. You'll get medicine, supplies and education to help you reach and stay your best.

Our diabetes program also includes self-care training and classes focused on:

  • Planning healthy meals
  • Managing stress
  • Living a healthy lifestyle

Eye care

Your vision and eye care is important. Vision care covers eye exams and glasses every two years. Members under 20 may qualify for glasses every year.

Visit March Vision or call 855-476-2724 for more information.

Free round-trip rides (social trips)

We offer round trips rides at no cost to you to places of worship, gyms, Department of Motor Vehicles, grocery stores, and Medicaid eligibility offices.

Free smartphone

Free smartphone with unlimited minutes and texts; 10 GB of free mobile hotspot data

Hospitalization

Our plan covers:

  • Nursing care
  • Room and board
  • Supplies and equipment
  • Treatment and therapies
  • Diagnostic tests and exams

And after leaving the hospital, a member is not alone. We make sure the follow-up care is available to continue healing at home. We offer up to 14 free meals after your hospital stay.

Member services

Sometimes you might need a little help understanding your health care options. You can call Member Services at 1-844-368-7151, Monday – Friday, 8 am - 8 pm, local time. We will be happy to help.
 

No copays

There are no copayments for:

  • Preventive care
  • Annual checkups

There is never a copayment for prescription drugs, medical, or vision care.

While your family’s health care is low-cost or free, the care quality is high. You get:

  • Visits to doctors in our network
  • Treatments at hospitals and clinics
  • Prescription drugs and over-the-counter medicines
     

Nurse hotline

Medical questions and situations sometimes happen at inconvenient times. When you have questions about your health, you can call a nurse 24 hours a day, 7 days a week: 1-877-440-9407 (TTY 711).

Our nurses will: 

  • Listen to symptoms.
  • Help with self-care.
  • Advise you about getting care at a doctor visit or an urgent care center.
  • Help you know when to go to the emergency room.

OnePass fitness benefit

Free access to 300+ gyms/local YMCAs and over 14,000 virtual fitness options for members age 18+

Pregnancy care

  • Choice of doctors.  Find a doctor or OB/GYN you trust in our network. 
  • Healthy First Steps®.  Get extra support and rewards to keep you and your baby healthy. 
  • Prenatal visits.  Care for you before your baby is born. 
  • Community Doulas.  Community Doulas are community based and offer emotional, physical and informational support services to pregnant women throughout their pregnancy, at labor and delivery and after delivery.  You just need a referral from a provider. 
  • Text4baby.  Receive text messages with helpful tips and reminders. 

Quitting tobacco

You know the bad health effects of smoking. You know you need to quit. We support you while you quit with coaches and supplies. The only thing you won't get from us is a lecture.

Transportation

Whether you live in the city or in the country, rides are available. Our plan provides up to 12 round trips to and from plan locations. This includes trips to and from the pharmacy to fill your prescriptions.

Member resources

Below you'll find helpful information about UnitedHealthcare Community Plan of Virginia - Cardinal Care. We want to help you get the most from your health plan. 

Member resources (opens modal window)

Enrollment information

UnitedHealthcare Community Plan of Virginia - Cardinal Care plan specialists can answer questions.

Call us:
1-844-752-9434TTY: 711

8 am to 8 pm, local time, Monday - Friday

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Get the details

Visit the Virginia Department of Medical Assistance Services (DMAS) site or on the DMAS' broker site for more information on eligibility and enrollment.

Virginia Department of Medical Assistance Services (DMAS)

Virginia DMAS Enrollment Site for Brokers

Member information

Already a member of UnitedHealthcare Community Plan of Virginia - Cardinal Care? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member website 

Do you have other format needs?

Call us today to let us know if you need information in a different format. We offer our materials in other languages, large print, audio files, and Braille at no charge. Call the Member Services number on the back of your card. We will send it to you within five (5) business days at no charge.