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Don’t lose benefits
Starting in April 2023 Virginia Medicaid will begin reviewing members’ health coverage to make sure you still qualify. Visit Cover VA for more information or call 1-833-522-5582 TDD: 1-888-221-1590 to update your contact information today so you can receive official mail, email and texts.
Virginia, we've got you covered
Helping people is at the heart of all we do
You’ll find UnitedHealthcare serving members and communities across Virginia. We focus on helping our members get the care they need – and working closely with local groups to help our communities grow stronger and healthier.
We offer many plans to help Virginians get healthy. And stay healthy. These include Cardinal Care Medicaid, the Exchange Plan and Dual Special Needs Plans for those who qualify for both Medicaid and Medicare. Plus, we offer one of the largest provider networks in Virginia. This gives you more options to choose the doctors and specialists that fit your health care needs.
Medicaid plans
UnitedHealthcare Community Plan of Virginia - Cardinal Care
Keeping our families healthy is a top priority for UnitedHealthcare. UnitedHealthcare works with the State of Virginia to provide high-quality health care coverage. Our Cardinal Care Medicaid plan covers eligible families, pregnant women, infants, children and adults. The plan also offers extra support and care to adults and children with a disability, long-term illness or special health care needs.
UnitedHealthcare Community Plan of Virginia offers a range of benefits along with extras that other plans don’t cover.
Dual Special Needs plans
Individual & Family ACA plans
UnitedHealthcare offers Individual & Family ACA plans in Virginia. They’re designed to give you the coverage you need without breaking the bank.
Choose from plans in the Bronze, Silver and Gold metal levels. They each come with a variety of benefits, including reliable support from our customer service experts.
Important news and dates
Want to switch to UnitedHealthcare Community Plan? We’d love to serve you. 2024 Open Enrollment dates by region are below:
Cardinal Care plan:
- Tidewater: February 19 – April 30
- Central: April 19- June 30
- Northern/Winchester: June 19 - August 31
- Western/Charlottesville: August 19 - October 31
- Roanoke/Alleghany: December 19- February 28
- Southwest: December 19 – February 28
United Healthcare Community Plan of Virginia - Cardinal Care
$0 cost for:
- Pregnant women, children
- Men and women between ages 19-64
- Adults with special health needs, who don't qualify for Medicare
Join us! Get started today
Find out if you qualify for Medicaid
- To see if you may be eligible, answer a few questions at CommonHelp.com.
- Once you set up your account, it’s easy to apply here. You can also apply by phone 1-855-242-8282.
- Choose us. Watch for your approval packet in the mail. Call the Managed Care helpline 1-833-522-5582 TDD: 1-888-221-1590. Tell them you choose UnitedHealthcare Community Plan.
Get extras with UnitedHealthcare
You get the Medicaid coverage you expect, including doctor visits, emergency care, prescription drugs, and mental health services. PLUS extra benefits - including the below - at $0 added cost.
Features and benefits for Medicaid plans
New On-Demand Self Care for $0
You can get the Self Care app from AbleTo at no cost. Self Care offers you:
- Meditation tools to help you relax
- Mood and habit tracking so you can find patterns and see how your behaviors affect your mood
- Guides around topics that matter most to you
- Optional weekly check-ins to unlock personalized content
To get started, visit ableto.com/begin
Sticks for Kicks Plus!
Earn $50 in Foot Locker® and/or Walmart gift cards
Sticks for Kicks Plus! is an exciting new benefit for UnitedHealthcare® Community Plan members up to age 18. When they get a qualifying “stick” (shot), they’ll earn a $50 gift card to buy “kicks” (shoes) and activewear at Foot Locker and/or Walmart. If they get another qualifying "stick", they can earn a second $50 gift card (up to $100 total).
Vaccines that qualify for Sticks for Kicks Plus!
Your child’s primary care provider (PCP) will know what shots your child may need. There’s no cost to you. Vaccines are covered by your health plan.
One Pass fitness center benefit
One Pass™ is a complete fitness solution for your personal health goals and needs. One Pass is available at no cost to you. It’s new to Virginia Medicaid members ages 18 and over. And it’s only from UnitedHealthcare®.
Fitness to fit your life
Want to go to the gym? One Pass gives you a free membership to many fitness locations near you. Prefer to work out at home? You can access livestream classes or pre-recorded videos in private. Just starting out? The workout builder will walk you through each exercise and help you create a customized workout program just for you.
There’s no end to all the ways One Pass can help you stay fit and live your healthiest life.
Connect to care—from your local pharmacy
We’re teaming up with local pharmacies to offer our members a virtual care option with UHC Doctor Chat. Skip the waiting room and visit with a health care provider online. Providers are available anytime the pharmacy is open and can answer questions, big or small.
At the pharmacy, you’ll have access to your online visit on a pharmacy computer or tablet located in a private space. The pharmacy staff will help you log in to your online visit, too.
Use UHC Doctor Chat for:
- Sick kids
- Coughs, fevers, sore throat
- Earaches, stomach pain, diarrhea
- Rashes, allergic reactions, animal/insect bites
- Back/abdominal pain
- Sports injuries, burns, heat-related illness
- Urinary tract infections
- General health questions
Depending on symptoms during the video chat, the provider might suggest getting a rapid test. Here’s some good news — you can get the test right there at the pharmacy.
Get started today
To find a local pharmacy offering UHC Doctor Chat, click here. English | Español
Questions? Call Member Services at 1-844-752-9434, TTY 711
We cover Virginia
You get the coverage you expect, including doctor visits, emergency care, prescription drugs, and mental health services. Read more about the extra benefits you recieve.
- Free rides. Get rides to medical and non-medical locations. Includes clinics, grocery stores, places of worship and more.
- Sticks for Kicks Plus!. A $50 gift card to FootLocker®and/or Walmart for getting the recommended vaccines.
- Up to $100 in maternity incentives. Programs that deliver extra support during and after pregnancy.
- AbleTo™ subscription. The #1 app for stress, anxiety and depression, with over 3.5 million users.
- Adult and child dental care. For questions or to find a dentist in your area, call the DMAS Dental Benefits Administrator at 1-888-912-3456. Information is also available on the DMAS website at https://www.dmas.virginia.gov/for-members/benefits-and-services/dental/ or the DentaQuest website at http://www.dentaquestgov.com/
- Vision care. 1 routine eye exam every year for members ages 20 and under; 1 routine eye exam every 2 years for ages 21 and up.
- GED support. GED support Study plans, online testing and free 24/7 tutoring for members who want to get a diploma.
- Menstrual supplies. Eligible members ages 11–49 can receive free period- absorbing underwear.
More for you in 2024
You’ll get extra benefits that some plans don’t offer.
- Eye exam and glasses/contacts
- $50 Footlocker and/or Walmart gift card for qualifying vaccines
- Fresh meals delivered to your door after a hospital stay
- Rides to medical and non-medical sites
- Weight Watchers
- Gift cards for healthy actions
- Smart phone, minutes and unlimited texts, through SafeLink Wireless
Changes for Green Card holders in 2024
Starting April 1, 2021, Green Card holders (lawful permanent residents) with five years or more of residency in the United States may now be eligible for free or low-cost health coverage from Virginia Medicaid. The five years starts from the date you entered into the United States.
To find out more or to apply, individuals can do one of the following:
- Visit www.coverva.org or www.cubrevirginia.org
- Connect with your local Navigator or application assister at www.coverva.org/en/find-help-in-your-area or www.cubrevirginia.org/es/find-help-in-your-area or call 1-888-392-5132.
- Call the Cover Virginia Call Center at 1-855-242-8282 (TDD: 1-888-221-1590) to apply by phone Monday - Friday: 8:00 am to 7:00 pm or Saturday: 9:00 am to 12:00 pm
- Mail or drop off a paper application (English or Spanish) to your local Department of Social Services. Find your nearest local department of social services by visiting: dss.virginia.gov/localagency/
UnitedHealthcare mobile app
This free mobile app allows you to access key information on the go. You can search for nearby doctors, view your member handbook or view your member ID card.
The UnitedHealthcare mobile app can be downloaded to an Apple® or Android® smartphone or tablet.
Healthy First Steps®
Build a healthy future for you and your baby, and earn great rewards. Our UnitedHealthcare Healthy First Steps® program helps keep you and your baby healthy during pregnancy and your baby’s first 15 months of life.
Rides where you need to go
You get free round-trip rides to health care appointments. You also get 12 round-trip rides to places of worship, grocery stores, public libraries, gym/fitness centers and other approved locations (12 round-trip rides per year).
WW (Weight Watchers)
We will provide 13 WW (Weight Watchers) meeting vouchers annually to qualified members who are 18 years of age and older. Members will learn valuable skills about healthy eating and weight loss. Reviews are coordinated through the individual’s Care Coordinator and require approval.
Health education
How stress affects you
When you're stressed, your body knows it. Your heart starts pounding and your muscles tense. Everyone has stress in their life now and then. But chronic stress can have negative effects on both your physical and your mental health.
Quitting tobacco
Using a mix of medication support, phone-based behavioral coaching and web-based learning and support tools, the Quit For Life® Program is a tobacco cessation program available to all eligible members.
Healthy weight. Getting exercise.
Losing weight does not have to be hard. Getting more exercise is one of the best ways. Try to get 60 minutes or more of exercise every day. It doesn’t have to mean doing hard exercises or going to the gym every day. Just move your body. Here are some ideas:
Move! Dancing to your favorite tunes can help you burn more than 300 calories an hour.
Learn about plan types
Dual Special Needs plans (DSNP)
Dual special needs plans (also called "dual" plans) are for people who get both Medicaid and Medicare. Dual plans cover doctor visits, hospital stays and prescription drugs. They offer more benefits and extras than Original Medicare. You'll keep all your Medicaid benefits too.
Medicaid plans
Medicaid is health insurance for people with low incomes. You might be able to get Medicaid if you're pregnant, have children or live with a disability. In some cases, other adults also may qualify. Costs to you are low and based on your ability to pay. It's important to know that Medicaid rules and coverage differ from state to state.