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AHCCCS Complete Care Links to Health Information

Find answers to these health questions and many more by clicking on the links below.

Nemours Kids Health
Advice for partents, kidsa and teens

Office of Individual and Family Affairs (OIFA)
A member liaison can help members, parent(s) or guardian(s) find resources for physical, behavioral health and social needs. Call Member Services at 1-800-348-4058, TTY 711 and ask to speak with OIFA or email advocate.oifa@uhc.com

2023 Community Physicians Satisfaction Results

2-1-1 Arizona – Community Information and Referral Services

Community Resource Guide

Advance Care Directives
Information regarding Advance Care Directives (i.e. Living Will and/or a Durable Health Care Power of Attorney)

AHCCCS - Arizona's Medicaid Agency
Arizona Health Care Cost Containment System (AHCCCS) is Arizona's Medicaid agency that offers health care programs to serve Arizona residents. Individuals must meet certain income and other requirements to obtain services.

AHCCCS - Arizona Health Care Cost Containment System
AHCCCS is Arizona's Medicaid program, designed to deliver quality health care under cutting-edge concepts of managed care. Over the years, independent evaluations repeatedly have praised the program's effectiveness. AHCCCS has received national acclaim as a model for other Medicaid programs.

AHCCCS and Arizona Department of Health Services notice on Arizona Syphilis Outbreak
Addressing the Increase of Syphlis in Arizona

AHCCCS - Member and Provider Survey Results

AHCCCS - Performance Measure Results

Alzheimer’s Association

American Academy of Pediatrics
American Academy of Pediatrics is committed to the success of the best physical, mental, and social health and well-being for all infants, children, adolescents, and young adults. You'll find information regarding the Academy's many programs, activities and resources.

American Academy of Pediatrics – Arizona Chapter
The Arizona Chapter of the American Academy of Pediatrics (AZAAP) is a professional membership association comprised of pediatricians, pediatric sub-specialists, academicians, hospital administrators and physicians, nurse practitioners, school nurses and other child health care providers. AZAAP works collaboratively with a network of pediatricians, other medical professionals and child advocacy organizations to improve the health and well-being of Arizona's children and to further the education of pediatricians and the public in matters pertaining to children's health and wellbeing issues.

Area Agency on Aging Locations

Arizona Association of Area Agencies on Aging

Arizona Community Action Association
Arizona Community Action Association promotes economic self-sufficiency for low-income people.

Arizona Department of Education
Promotes the development and implementation of quality education for students with disabilities.

Arizona Department of Health Services
The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. The Department operates programs in behavioral health, disease prevention and control, health promotion, community public health, environmental health, maternal and child health, emergency preparedness and regulation of childcare and assisted living centers, nursing homes, hospitals, other health care providers and emergency services.

American Diabetes Association
American Diabetes Associations provide education and health tips to improve the lives of all people affected with diabetes

Arizona Early Intervention Program (AEIP)
The Arizona Early Intervention Program, also known as AzEIP, is a statewide system of supports and services for families of children, birth to three, with disabilities or developmental delays.

Arizona Family Planning Council
Arizona Family Planning Council program offers a broad range of effective contraceptive methods (birth control) and related preventative health services on a voluntary and confidential basis.

Arizona Head Start Association
Head Start is a program that provides early childhood services for children ages birth to four years of old to prepare them for school readiness. Multiple locations available state-wide.

Arizona Medical Board (AMB)
The Arizona Medical Board licenses qualified allopathic physicians and is responsible for investigating patient complaints against physicians and when appropriate, taking disciplinary action against their licenses.

Arizona’s Smokers Helpline
Free service and information for Arizonans who wish to stop smoking.

Arizona Suicide Prevention Coalition
To learn more about suicide prevention - contact Arizona Suicide Prevention Coalition at https://www.azspc.org/ If you are in need or immediate help within Arizona call EMPACT at 1-866-205-5229. If you are a teenager within Arizona and in crisis, please call Teen Lifeline at 1-800-248-TEEN (8336).

Asthma – American Lung Association
American Lung Association has many resources available to people living with asthma and their loved ones. They provide information and tools created by the American Lung Association for your use.

AZ Links (Aging and Disability Resource)
AZ Links is Arizona’s Aging and Disability Resource Center (ADRC), created to help Arizona Seniors, People with Disabilities, Caregivers and Family Members locate resources and services that meet their needs.

Behavioral Health Residential Criteria

Behavioral Health Services
Provides behavioral health service recipients and their families, providers, advocates, and community members with information and resources related to the Regional Behavioral Health Authority (RBHA) regarding issues such as mental health support, substance abuse, depression and co-occurring disorders.

Each RBHA has a 24-hour crisis phone number to call if you need immediate help with an urgent behavioral health situation.

Behavioral Health Providers and Resources for Schools
A guide on how a school or district can connect a youth to behavioral health services. The provider are contracted with UnitedHealthcare Community Plan to provide services to AHCCCS enrolled children and families.

Centers for Disease Control (www.cdc.gov) is your online source for credible health information and is the official Web site of the Centers for Disease Control and Prevention (CDC).

Centers for Medicare & Medicaid Services (CMS)
Centers for Medicare & Medicaid Services (CMS) is the federal agency that administers the Medicare program and monitors the Medicaid programs offered by each state.

Clinical Practice Guidelines

Community Information & Referral
Community Information & Referral is the key source of integrated information that brings people and services together every day with ease, compassion, and quality to meet vital needs in central and northern Arizona. Our vision is for all people to have easy access to information about the full range of health, human, and emergency services provided in Arizona communities.

Member Survey Results 2023 Adults and Children

Crisis hotlines
If you are experiencing a behavioral health crisis call one of the phone numbers below that matches the county you live in. Crisis hotlines are available 24 hours a day, 7 days a week, 365 days per year. Remember, you should always call 911 if you are experiencing a medical, police and/or fire emergency situation.

Crisis hotlines by county: 

Especially for teens: 
Teen lifeline phone or text 602-248-TEEN (8336) 

Senior Help Line:
24-hour senior help line 602-264-4357

National Suicide and Crisis Lifeline 
Phone or text 988 
Chat https://suicidepreventionlifeline.org/chat 
Online https://suicidepreventionlifeline.org 

National substance use and disorder issues 
Referral and treatment hotline 1-800-662-HELP (4357) 
Text the word “HOME” to 741741

Cultural Competency Resources for the Disabled Community.

Cultural Competency Resources for the LGBT Community
http://www.lgbthealtheducation.org

Department of Economic Security
Variety of assistance services and programs available to Arizona families.

Family Voices – Keeping families at the center of childrens health care.

Health-e-Arizona Plus
Health-e-Arizona is an on-line application for Arizona residents. Individuals can apply for AHCCCS Health Insurance coverage, KidsCare and KidsCare II, Nutrition Assistance, and Temporary Assistance for Needy Families (TANF) cash assistance. You can use Health-e-Arizona even if you have applied before or are currently receiving benefits.

healthfinder®
Since 1997, healthfinder® has been recognized as a key resource for finding the best government and nonprofit health and human services information on the Internet. Healthfinder® links to carefully selected information and Web sites from over 1,700 health-related organizations.

Healthy Children
Healthy Children, a web site for parents and caregivers, provides a variety of tips, tools, schedules, checklists and more.

Healthy Kids are Ready to Learn
AHCCCS or KidsCare members ages 3-19 who complete a well-care visit between June 5 and September 5, 2023 are eligible for a gift card. Learn more.

Hepatitis A
Click here to learn more about Hepatitis A in Arizona, for adults and children.

HIV/AIDS Treatment Information Service
AIDSinfo is a U.S. Department of Health and Human Services (DHHS) project that offers the latest federally approved information on HIV/AIDS clinical research, treatment and prevention, and medical practice guidelines for people living with HIV/AIDS, their families, friends, and health care providers.

Medicare.gov
The Official U.S. Government Site for People with Medicare

Mentally Ill Kids in Distress (MIKID)

National Alliance on Mental Illness (NAMI)

OurFamilySevices.org
This website offers counseling programs to help people improve their lives. Services cover metal health, individual, marriage, family counseling as well as many other therapy.

Prior Authorization and PA Criteria

Raising Special Kids
Raising Special Kids is a non-profit organization of families helping families of children with disabilities and special health needs in Arizona. All programs and services are provided to families free of charge.

Resources for Low-Cost or No-Cost Clinics in Arizona
New interactive web site to help people easily locate a clinic that provides free or low cost primary, mental and dental health services to people without health insurance.

Helping Families of Children with Special Needs Understand Deductibles

St Vincent de Paul
The Society of St. Vincent de Paul is an international non-profit organization dedicated to serving the poor and providing others with the opportunity to serve. St Vincent de Paul provides medical and dental services to low-income, working families who are unable to afford insurance coverage.

Tobacco Free Arizona
Tobacco Free Arizona strives to build individual, group, and community capacities to reduce the impact of commercial tobacco abuse. The goal of Tobacco Free Arizona is to use local and statewide resources, groundbreaking methods, and model national best practices to create a tobacco free future for Arizonans!

Women, Infants & Children (WIC)
Arizona Women, Infants, & Children (WIC) is a federally funded program providing residents with nutritious foods, nutrition education, and referrals. WIC serves pregnant, breastfeeding, and postpartum women, and infants and children under age five who meet WIC eligibility guidelines.

PCP Change Request Form
The PCP Change Request form is to be used by Providers. This form must be filled out completely and signed by the member, parent, or guardian in order to be processed. 

Learn more

AHCCCS Complete Care


Individual & Family ACA Marketplace Plans Disclaimer
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The benefits described may not be offered in all plans or in all states. Some plans may require copayments, deductibles and/or coinsurance for these benefits. This policy has exclusions, limitations, reductions of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, review your plan documents, call or write your insurance agent or the company, whichever is applicable. Plan specifics and benefits vary by coverage area and by plan category. Please review plan details to learn more.

UnitedHealthcare Individual & Family plans medical plan coverage offered by: UnitedHealthcare of Arizona, Inc.; Rocky Mountain Health Maintenance Organization Incorporated in CO; UnitedHealthcare of Florida, Inc.; UnitedHealthcare of Georgia, Inc; UnitedHealthcare of Illinois, Inc.; UnitedHealthcare Insurance Company in AL, KS, LA, MO, NJ, and TN; Optimum Choice, Inc. in MD and VA; UnitedHealthcare Community Plan, Inc. in MI; UnitedHealthcare of Mississippi, Inc.; UnitedHealthcare of New Mexico, Inc.; UnitedHealthcare of North Carolina, Inc.; UnitedHealthcare of Ohio, Inc.; UnitedHealthcare of Oklahoma, Inc.; UnitedHealthcare of South Carolina, Inc.; UnitedHealthcare of Texas, Inc.; UnitedHealthcare of Oregon, Inc. in WA; and UnitedHealthcare of Wisconsin, Inc.  Administrative services provided by United HealthCare Services, Inc. or its affiliates.

This policy has exclusions, limitations, reduction of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, call or write your insurance agent or the company, whichever is applicable. By responding to this offer, you agree that a representative may contact you.

*To qualify for a $0 monthly premium, you must meet household income requirements for Advanced Premium Tax Credits.

**$0 cost-share for network periodic oral evaluation 2 times per consecutive 12 months. Adult dental benefit coverage is limited to a $1,000 benefit maximum per plan year. Coverage for routine vision exam and eyewear is limited to once every 12 months. If you opt to receive vision care services or vision care materials that are not covered benefits under this plan, a participating vision care provider may charge you their normal fee for such services or materials. Coverage may not be available on all plans or in all states. For costs and complete details of coverage, contact your insurance agent or the company, as applicable.

Last Updated: 09.19.2024 at 11:35 PM CDT

Disclaimer information
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Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Premium disclaimer

Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

Benefit disclaimer

Benefits, features, and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply.

Nurse Hotline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® (Medicare-Medicaid plan)

UnitedHealthcare Connected® (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees. 

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the member handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® member handbook. 

UnitedHealthcare Senior Care Options (HMO SNP) plan

UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system. The 5-Star rating applies to plan year 2024.

Important provider information

The choice is yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non-contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 1-888-638-6613 / TTY 711, or use your preferred relay service.

Declaration of disaster or emergency

If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

  • Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
  • Where applicable, requirements for gatekeeper referrals are waived in full;
  • Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
  • The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.